IT Dispatcher
Are you looking to start or continue a career as a dispatcher? If so, we welcome you to apply!
Do you believe in doing things right the first time? Do you value quality over quantity? So do we!
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We’re The 20, and we do things a little differently around here! Whether we’re fixing a clients technology problems, coordinating and implementing a project for a client, or documenting a clients network, we don’t rush. We value quality over quantity, and we have loyal, ongoing clients because of that.
We are looking for someone to help keep our business growing and running smoothly.... if this is YOU, apply right now!
Required Skills/Abilities:
- You are detail-oriented, don't take short cuts, and only accept the highest quality of work
- You have previous dispatch experience in IT or with an MSP
- You can manage a dispatch calendar while evaluating and prioritizing IT support responses
- You like to document processes and procedures to make things simpler for all to do in the future
- You like the camaraderie of being on a team and value a safe and effective work environment
- You love to learn, can manage your time and priorities, and are self-motivated
- You can take a job and see it through
We manage our clients’ technology solutions and provide ongoing technical support for them.
Our core values are:
- We are driven
- We are accountable
- We expect excellence
- We win together
We live out these values in our client and team interactions on a daily basis.
In this position, you will provide dispatch, scheduling, and administrative support.
Essential Functions:
- Manage our dispatch calendar
- Scheduling of technical and project staff
- Coordination with clients and vendors
- Update service tickets for moving them forward towards completion
- Communicate status and expectations effectively with clients, vendors, and engineers
- Documentation, process, and procedure updates and creation
- General administrative functions
Preferred Education and Experience:
Prior Dispatch experience with an MSP
If you are looking for a career and a future with our company, while being appreciated at work daily, apply right now!
Benefits:
- Medical/Dental/Vision health plans
- PTO/Sick/Holiday pay
- 401k with company match
- Dependent Care FSA
- Paid Parental Leave
- Life Insurance 100% Company Paid
- Incredible company culture
- Explosive company growth
- Company sponsored Team Building Events
Physical Demands:
The physical demands below describe the essential job functions needed to complete this job.
- Consistent hand and finger dexterity necessary to operate computer equipment.
- Consistently required to sit, stand, walk, talk, hear, and see.
- Routine use of hands to type
- Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch.
- Occasional need to walk around the office.
- Consistent vision abilities required; close vision, depth perception, and ability to focus.
- May require travel dependent on company needs.
- Occasional need to lift and/or move up to 30 pounds.
Environmental Conditions:
- The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
- Work is in an open office environment with steady conversation and interruption.
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.
It is the policy of The20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.
