Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Ready to become a Wriker?
Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of Mid Market customers in France. In this role you should have experience understanding customers' business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.
More about Your team
You will be part of the incredible global Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving.
How you'll make an impact
- By being able to work effectively in both French and English.
- By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
- By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth
- By identifying other teams within customer organisations who could gain value from Wrike, and collaborating with sales partners in further showcasing the value of Wrike
- By partnering with customers to establish clear business goals, timelines, priorities and metrics of success.
- By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
- By working as a respected Coach and Mentor within the Wrike services organisation, leveraging your significant customer management and services experience across various customer org types.
- By developing a joint success plan with sales partners for your customers.
- By working with a deployment consultant to understand customer use cases and work processes ensuring they get maximum value from using Wrike to maximise.
- By conducing Executive Business Reviews (EBRs) to assess progress against goals, opportunities for improvement, and impact of Wrike on team productivity
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
You will achieve your best if you have
- 3+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Ability to build and maintain strong relationships with a diverse set of clients, including executives.
- Knowledge and hands-on experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Willing to dive into technical details of a product to understand it thoroughly
You will stand out with
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- A strong team player attitude
- Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
- A creative and innovative approach.
Perks of working at Wrike:
- 25 days of paid vacation
- Pension scheme
- Life Insurance plan
- Health Insurance
- Parental leave
- Bike to Work scheme
- Gym onsite
What's next?
- Recruiter screening
- Interview with the Hiring Manager
- Peer Interview
- Panel Presentation
Your recruitment buddy will be Juan Molino, Senior Talent Acquisition Representative.
#LI-JM1
Who Is Wrike and Our Culture
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid work mode and we meet in the office 3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Smart: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.
Dedicated: We get up every day focused on helping our customers win. We're committed to helping our teammates win, too!
Approachable: We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
Deliver Business Outcomes
Be better than the competition
Move fast. Then, move faster
Know our customers
We win together
Have courage
Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.
