JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
【求める結果】
クライアントより受託している業務範囲を理解し、サイトリーダーをサポートして、サービスを停止することなく提供
クライアント満足度を高める
業務・サービスを継続して改善し、品質を高める
サイトリーダー不在時のバックアップを務めて、クライアントを長く待たせたり、業務が停止したりする事がないようにする。クライアントへの窓口バックアップ
イーライリリーアカウント神戸本社クラスター(神戸本社サイト・東京オフィスサイト・その他リモートサイト)の運用サポートのバックアップ(問題発生時の指揮･報告・解決指示等)
アカウントマネージャーへの報告バックアップ
【神戸本社クラスターの業務カテゴリー】
施設・設備管理10階建て賃貸ビル(一棟借り)。ほとんどの保守営繕はビルオーナー管理・実施。
ビル管理への窓口業務
ソフトサービス管理(業者管理含む):受付、セキュリティーカード、メールサービス、清掃、複合機･印刷サービス、カフェテリア(小規模)･給茶機・自販機、等
館内の定期的な巡回・自主点検･報告
コスト削減の提案･実施
業者管理
会議室設備管理・イベントサービス
小規模プロジェクト(館内引っ越し等)管理
経理サービス:発注書発行~支払までの経理処理。クライアントへの請求処理
クライアント従業員からの各種問いあわせ対応・窓口業務
【 求められる資格・経験・スキル・その他要件 】
ファシリティマネジメントや総務、レイアウト・家具・インテリア関連業務、建築・建設・設備関連業務の経験がある
Excel、Word、PowerPoint、メールソフトをビジネスで使用する十分なスキルがある
英語での電話会議に参加できるビジネス英語力がある。ほしい情報を入手し、Japanの進捗・問題の報告や、要求ができる英語力がある。ビジネスで英語使用経験がない場合、目安としてTOEIC750点以上。
望ましい人物像としては、クライアントの望む事を理解し、高品質のサービスを提供できる。
自ら高い目標を設定し、それを達成するために、計画を立て実行できる
自分の専門分野を持ち、その中で強いリーダーシップを発揮できる。
論理的な思考とコミュニケーションができる。
チーム内外のメンバーと信頼関係を築き、協力できる。
9:00-17:30(昼休憩:12:00-13:00)、土日祝休み、夏季・年末年始休暇あり
【 Required Key Results 】
Be familiar with the Scope of Works and assist the Henkel Account West Leader in the delivery ofUninterrupted site operation
Client Satisfaction
Continuously improving services
Be a back-up of Site Lead during his out of officeFor clients
For operation of Eli Lilly Account Japan Affiliate Cluster (Kobe HQ, Tokyo Office, other remote sites)
For JLL Account Manager
【 Responsibilities 】
Team ResponsibilitiesHard Services (Building & Facilities Management)Kobe HQ: Leased whole building (10 floors) – most services are managed/delivered by building owner
Point of contact to the Building Management
Soft Services
Reception, Cleaning, Security cards, Courier & Mail Services, Cafeteria, Vending Machines, etc.
Ensure that detailed walk-through and inspections are routinely conducted and the results are reported.
Vendor management
Suggest Cost Saving ideas/plans to the Site Lead and execute the plan.
Plan/manage small projects, e.g., office layout change, etc.
Meeting Room AV equipment management / Event support
Accounting Services: PO Placement ~ Payment
Helpdesk for Lilly end-users
【 Required qualifications, experience, skills and others 】
Working knowledge of FM, GA/Admin., building management, Furniture/fits-out, etc.
Computer skills for business in Microsoft Office, e.g., Excel, Word, PPT
English capability to participate in Web/Tel. conferences, discuss current status/issues of the JA Cluster and obtain necessary information/supports for JA Cluster from Region team. English capability in writing/reading is also required. TOEIC more than 750 if no experience to use English in business.
Set stretched goals, develop plans and move forward to the goals
Strong leadership in own core competency
Logical thinking and effective communication skills
Interpersonal skills to build good relationship and co-work with client, team colleagues and end-users
Work hour: 9:00 ~ 17:30 (Lunch break: 12:00-13:00) of weekdays, summer holidays, year-end/new year holidays
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
